Terms & Conditions
General Terms and Conditions of Ragnarock.store
1. Scope
These General Terms and Conditions (GTC) shall apply to all orders made via the web shop at https://ragnarocks.store. Our offers are directed exclusively at consumers.
2. Conclusion of Agreement
The displaying of articles in the web shop does not constitute a contractually binding offer from Ragnarock.store, but is only an invitation to place an order. You can find the minimum order value in each product page. You may only order articles in typical household quantities or in the maximum quantity indicated on the respective product detail page. If you click on the button "Buy now" you place a binding order for the articles contained in the shopping basket. We will send you an order confirmation by email immediately after receipt of your order. This does not constitute the conclusion of a purchase agreement. An agreement will only be concluded if we have expressly accepted your order or we have executed delivery to the corresponding extent. We will store the text of the purchase agreement (the content of your order as well as these GTC) and we will send it to you upon request. Ragnarock.store shall remain the owner of the goods until complete payment of the purchase price.
3. Prices and Shipping Costs
The prices indicated in the web shop at the time of order shall be applicable. The prices indicated include the statutory value added tax in Ukraine, in some countries there could be extra import taxes.
4. Terms of Payment
We reserve the right to not make certain types of payment available for individual orders.
5. Delivery and Time of Delivery
You can see the time of delivery on the respective product detail page as well as in the order overview before placing your order.
Ragnarock.store shall be entitled to extend the delivery period if our supplier does not deliver the goods correctly or on time despite a proper order (congruent covering transaction) and we are therefore unable to meet the delivery deadline vis-à-vis you. This does not apply if we are responsible for the non-availability of the goods on the delivery date. Ragnarock.store will inform you immediately about the non-availability and inform you of the new delivery date.
6. Right of Revocation and Returns
6.1 Right of Revocation and Exceptions
You may cancel your order pursuant to the statutory right of revocation without specifying any reason. For more detailed information, please refer to the cancellation policy.
Revocation Policy
Standard revocation policy for exercising your right of revocation regarding agreements for the purchase of goods.
Right of Revocation
You have the right to revoke this agreement without providing grounds within fourteen days.
The revocation period is 14 days and starts to run from the date on which you, or a third party authorised by you, other than the carrier, has taken delivery of the goods.
In order to exercise your rights of revocation, you must contact us and inform us through an express declaration of your decision to revoke this agreement (e.g. a letter sent by post, telefax or email).
Consequences of Revocation
In the event that you should revoke this agreement, we shall return all payments that we have received from you including delivery costs (excluding additional costs arising from you selecting a form of delivery other than the standard, low-cost delivery we offer), at the latest within fourteen days from the date that we receive your notification of revocation of this agreement. For this refund we shall utilize the same payment method that you used for the original transaction. We may refuse to execute the refund until we have received the returned goods, or until you have provided proof that you have returned the goods, whichever date is earlier.
You will have to return the goods to us without undue delay and no later than within fourteen days of the date on which you informed us of your revocation of the agreement. The deadline is deemed to have been met if you dispatch the goods before the expiry of the fourteen day period.
The immediate cost of returning the goods shall be borne by you.
8 Our Voluntary Takeback Guarantee
Without prejudice to your statutory right of revocation, we grant you a voluntary take-back guarantee extended to a total of 14 days for articles which are also subject to the statutory right of revocation. The prerequisite for the 30 day take-back guarantee is that you have worn/tried out the goods only for fitting, as in a retail shop, and that you return the goods completely, in their original state, intact and without damage, in the original retail packaging.
9. Final Provisions
These conditions as well as all purchase agreements concluded in accordance with these conditions shall be governed by Ukraine law without regard to the UN Convention on Contracts for the International Sale of Goods. We thank you for the trust you have placed in us and for your interest in our company. Our customer service will be pleased to answer any questions you may have. We are looking forward to your order.